Maya Tours Brasov (we, us, or our) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website at mayatoursbrasov.com or book a tour with us.
1. Information We Collect
We collect information you provide directly when making a booking or contacting us: your name, email address, phone number, group size, and any special requirements. We also collect payment information processed securely through Stripe — we never store your card details on our servers. When you visit our website, we may automatically collect standard log data such as your IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to process and confirm tour bookings, send booking confirmations and pre-tour information, respond to your enquiries, improve our website and services, and comply with legal obligations. We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Payment Processing
All payments are processed securely by Stripe, Inc. Your card details are transmitted directly to Stripe and are never stored on our servers. Stripe’s privacy policy is available at stripe.com/privacy.
4. Data Retention
We retain your booking and contact information for up to 3 years for accounting and legal compliance purposes. You may request deletion of your data at any time by contacting us, subject to any legal retention obligations.
5. Your Rights (GDPR)
If you are located in the European Union or European Economic Area, you have the right to access, correct, or delete your personal data; object to or restrict processing; and data portability. To exercise any of these rights, please contact us at hello@mayatoursbrasov.com. You also have the right to lodge a complaint with your local data protection authority.
6. Cookies
Our website uses essential cookies required for the site to function (such as session management). We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect site functionality.
7. Third-Party Links
Our website may contain links to third-party sites such as GetYourGuide or TripAdvisor. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Contact
For any privacy-related questions, please contact us at hello@mayatoursbrasov.com or by WhatsApp at +40 742 123 456.